On new complete bikes and frame sets you have a warranty of 3 years as of the day you receive your product. This warranty incorporates exclusively Bold frames and Bold products. All other components have their own Warranty set by their respective producer.

Warranty claims can be made directly at Bold Cycles or at one of our official service partners. During the first two years the warranty is valid unrestrictedly. The 3rd year of the warranty only applies to the original owner of the bike. You are automatically registered as the original owner when you purchase a Bold.

Detailed terms of warranty can be found in our terms and conditions.

Crash Replacement

Furthermore, we offer a crash replacement service for your bold frame. All Bold parts can be replaced at 50% of the original cost if they are damaged during a crash or accident (no matter if the damage was your own fault or not). Components from third parties are not included.

As the original owner you can profit from this offer up to six years. The offer is only open to the original owner. Installation and delivery are not included.

Do you have any questions regarding our products?


Visit us in Biel-Bienne or inform yourself via the phone or via e-mail.

Opening hours:

Monday to Friday from 8:30 till 12:00 and 13:30 till 17:30

Saturday from 9:00 till 13:00

Phone: +41 (0)32 652 29 28

Send enquiry

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